Refund policy

At Cheeni Mitti, we take great care in packaging and delivering your handcrafted ceramics.

• No returns: We do not accept product returns.

• Refunds for damages or wrong items: If your product arrives damaged, broken, or incorrect, please record a parcel opening video at the time of delivery and submit it to us within 24 hours of receiving the item.

• Claim process: Refunds will be processed only upon verification of the submitted video.

Thank you for helping us ensure your Cheeni Mitti experience is safe and joyful.